From Chris' own background to the team and the league, this session covered a lot of ground and a lot of dimensions. From the Dolphins to the stadium and its events to the move into the F1 Grand Prix, a modern sports CFO is looking a lot more variables for success. From the Super Bowl to the "COVID era" to digital transformation, both operationally and with the fans, as well as the strategic and financial decisions, Chris explored it all.
• Share a little about yourself and your background, your path to the Dolphins, and your path to CFO.
• Reflect a little on our journey the last year through COVID. The NFL was hit with our national health response before the season really unfolded a year ago. Were there strategic decisions that were delayed? Accelerated? Changed?
• How did your financial scenario planning evolve in the last year? The CFO of the Montreal Canadiens put it this way in a session last year: when you can’t plan for the end state, since the end is constantly changing, how do you design the financial models?
• What factors drive the Dolphins financial decision framework, not just capital spend for strategic investments but operationally? What are the critical factors in software platforms to manage operational expenses?
• What investments have the greatest impact on fan (a.k.a. “customer”) satisfaction and loyalty?
• What lessons have been learned about the evolving importance of technology? Not at a bits and bytes level but as a strategic investment as a franchise/team/stadium
• We’re quickly moving beyond just data. What are the critical privacy/security issues you are managing (general, not specific)? What are the operational/financial risks of increasing cybersecurity attacks, ransomware events?
• What are you most excited about in terms of the future of your sport and sports generally with regards to technology? What are you most concerned about?